Terms of service

Your workspace

You are responsible for accurate business and billing information, the people you invite, and safeguarding account access. Use Chatflow only for your authorised business activities. Do not attempt unauthorised access, abuse the service or violate applicable law.

You must have permission to connect your WhatsApp account and process the customer information you provide. Meta’s policies, customer consent requirements and messaging restrictions continue to apply.

Plans and agreed setup charges

The monthly plan is ₹2,999 and the annual plan is ₹30,000. These are the total advertised plan prices, inclusive of any applicable GST. AI credits and any separately agreed onboarding charge are additional and shown before payment.

Your private onboarding link may contain a custom plan amount or setup charge agreed with you. Review the itemised total and service period before paying. A payment receipt or invoice records the purchase.

Renewals and AutoPay

AutoPay requires your explicit approval of a mandate through Cashfree and your payment provider. The amount, frequency and payment method are shown during approval. A mandate authorisation alone does not confirm payment or grant paid access.

You may cancel future AutoPay collections through the billing controls or your payment provider. Cancellation does not shorten a period already paid for. If a renewal remains unpaid when the paid period ends, app and AI use are paused. Billing recovery remains available and payment failure does not delete your workspace data.

AI credits

Credit packs show their price and credit quantity before purchase. Usage varies with the selected AI mode, input, conversation context, output length and model work. Estimates are ranges, not guaranteed message counts. The usage history records settled charges.

AI output can be inaccurate. Review drafts and verify important facts before using them. Purchased credits do not override an expired workspace plan or Meta’s messaging rules.

Payments and third-party services

Cashfree processes new Chatflow subscription and credit purchases. Existing business-to-customer payment requests may use their separately configured gateway. Gateway and bank restrictions can affect payment or mandate availability.

Meta messaging charges and other third-party services are separate unless your purchase expressly includes them. We do not promise uninterrupted third-party availability, a particular business result or delivery of roadmap features.

Cancellation, refunds and delivery

Read the refund and cancellation policy and service delivery policy before purchasing. Separately agreed setup deliverables and their schedule must be included in your order.

Suspension and termination

You may stop using Chatflow at any time by cancelling future renewals; your paid period continues until its recorded end. We may suspend access that puts other customers, recipients or the service at risk, for example messaging that breaches Meta policy, unauthorised access attempts or non-payment. Where practical we tell you the reason first and give you a chance to fix it.

After your workspace ends you can ask for an export of your business records. Deletion follows the privacy policy, subject to records we must keep for accounting and legal reasons.

Limitation of liability

Chatflow is provided as a business tool. To the extent permitted by law, our total liability for any claim relating to the service is limited to the amount you paid for Chatflow in the three months before the event giving rise to the claim. We are not liable for indirect or consequential loss, lost profit, or losses caused by Meta, payment providers, AI providers, your connected integrations or your own content and instructions. Nothing in these terms limits liability that cannot be limited under applicable law.

Changes to these terms

We may update these terms when the service, the law or our providers change. The date above shows the current version. For a material change that affects a paid plan, we tell the workspace owner before it applies to a renewal.

Governing law and disputes

These terms are governed by the laws of India. Please contact support or the grievance officer first so we can try to resolve the issue. Subject to that, courts at New Delhi have jurisdiction over disputes arising from these terms.

Privacy and support

The privacy policy explains account, message, payment and AI data handling. Contact support about access, billing disputes or a problem with delivery. Mandatory rights under applicable law are not limited by these terms.