Bring contact data together
Import Excel or CSV with column mapping, duplicate checks and row validation. Map explicit consent and saved custom fields without assuming permission to send.
Segmentation Studio / Audiences
Excel and CSV import · static and dynamic audiences
Build an audience with a reason behind it.
Organize contact data, define who belongs in an audience, and preview matching contacts before selecting a saved segment for a campaign.
SAMPLE AUDIENCEInterested in new arrivals
Dynamic · plannedMATCH THESE RULES
- IFInterestcontainsNew arrivals
- ANDOpt-outisNo
Group conditions with AND / OR as the audience gets more specific.
AUDIENCE PREVIEWReview matching contacts before use
Check the included contacts and size after the rules run. No customer data is shown in this concept.
01 / Why it helps
Know who your message is for.
Describe the right audience
Combine conditions with AND and OR. Save a fixed static group or a dynamic group that updates when contact data changes.
Inspect before using it
Preview matching contacts and audience size before selecting a segment for a campaign, with opt-out status respected in the send workflow.
02 / Audience workflow
From a spreadsheet to a reviewed audience.
- 01
Import and map
Upload an Excel contact file, map its columns to customer fields, and review validation issues before import.
- 02
Set the rules
Use customer attributes and combined AND / OR conditions. Save the result as a static snapshot or a dynamic audience that changes with the data.
- 03
Preview and select
Check the included contacts and audience size, then select an eligible saved segment when preparing a WhatsApp campaign.
03 / Availability
Your contact data, with explicit consent
Import up to 5,000 rows at a time, map supported contact fields, and correct every invalid row before saving. Static audiences retain selected contacts; dynamic audiences re-evaluate their rules against current data. Campaigns independently check current marketing consent and opt-outs. Commerce filters remain unavailable until commerce data is connected.
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